What is a recommended approach to resolving a team conflict on a UBS client project?

• A. Avoid discussing the conflict and proceed.
• B. Decide unilaterally without input.
• C. Listen to all sides, clarify interests, identify common goals, propose solutions, escalate if needed, and document decisions.
• D. Blame one party and require immediate compliance.

Answer: (C)

When resolving a team conflict on a client project, a collaborative, structured approach that centers on understanding and aligning with outcomes works best. Start by listening to each side so concerns are truly heard and facts are clear. Then clarify underlying interests rather than fixed positions, so you can see what each party needs to satisfy the project goals. Identify common goals—like delivering on time, meeting quality standards, and protecting client trust—and use those as the anchor for developing solutions. Propose options that address those interests and check which are feasible within client requirements and governance. If consensus still isn’t reached, escalate through the defined process to get neutral facilitation or a decision from leadership, while keeping the client’s interests in mind. Finally, document the decisions, actions, owners, and timelines so everyone knows what was agreed and what comes next. This keeps the team coordinated, preserves the client relationship, and provides an auditable trail for accountability. Avoid skipping discussion, making unilateral calls, or blaming others, as these tend to inflame the conflict and undermine project success.